At Cashmere Art Collections, we take pride in the quality and craftsmanship of our products. However, if for any reason you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
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Refunds are applicable only for damaged, defective, or incorrect items.
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To be eligible, items must be unused, in original condition, and returned in their original packaging.
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Refund requests must be initiated within 7 days of receiving the product.
2. Non-Refundable Items
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Customized, made-to-order, or sale items are non-refundable.
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Products showing signs of use, damage, or tampering are not eligible for return or refund.
3. How to Request a Refund
To request a refund, please:
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Contact us with your order number and photos of the item.
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Once your request is approved, we will provide instructions for return shipping.
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After receiving and inspecting the returned product, your refund will be processed within 7–10 business days.
4. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
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Original shipping charges are non-refundable.
5. Late or Missing Refunds
If you haven’t received a refund within the specified time:
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Check your bank or credit card account.
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Contact your payment provider.
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If the issue persists, get in touch with us.